Instant Messaging

Live chat creates instant connections that make academic engagement easy

Your students are mobile. Are you?

As of 2017, at least 95% of students owned a laptop or a smartphone (Educause). By 2018, 96% of adults in the United States ages 18-29 owned smartphones and one in three of those used their smartphones exclusively for online access (Pew Research Center). Your students are mobile, and in order to connect with them properly, you should be too.

“It’s just a great way to be able to serve our students.” —Christopher Sweeten, Dean of Student Services West Los Angeles College

Platform wide instant messaging

ConexED employs instant messaging throughout our platform to help you connect with students in a way that is easy and familiar. Students can chat with faculty, chat with other students, or chat with an advisor — all within your university’s platform.

More ways to connect

In video meetings, students can chat with their instructor or advisor before and during a meeting, and advisors can send messages to students waiting in their virtual lobby. In online classrooms, students can post questions and have them answered immediately by the presenter or another moderator, or even chat with other students in the class.

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Video Meetings & Virtual Classrooms

High-quality video and audio, interactive tools, and accessibility features make our browser-based video platform engaging for everyone.

Appointment Scheduling & Event Registration

Entire institutions or individual departments can enable online self-scheduling with a shared calendar for 1:1 video meetings or group events.

Student Success Plans

With tools built for targeted outreach, intake, and assessment, staff and faculty can develop and share individualized student success plans for case management.

Student Kiosk & Queuing System

Students can check in for scheduled appointments, record drop-in meetings, keep track of their place in line, or cancel appointments from their phone.

Calendar, LMS, & SIS Integrations

Our multi-dimensional API seamlessly integrates with your online calendar, LMS, and SIS to streamline systems, processes, and reporting.

Instant Chat Messaging System

Online chat sessions can be recorded as appointments with reason codes, and passed on to the virtual lobby or to other staff and faculty for follow up.

Data Analytics & Reporting

The platform tracks key institutional data and eliminates the need to buy additional software for viewing and analyzing student and institutional performance.

Accessibility & Privacy

ConexED is ADA, FERPA, and HIPAA compliant. All student communications in the platform pass through secure connections.