Instant Messaging

Live chat creates instant connections that make academic engagement easy

Your students are mobile. Are you?

As of 2017, at least 95% of students owned a laptop or a smartphone (Educause). By 2018, 96% of adults in the United States ages 18-29 owned smartphones and one in three of those used their smartphones exclusively for online access (Pew Research Center). Your students are mobile, and in order to connect with them properly, you should be too.

“It’s just a great way to be able to serve our students.” —Christopher Sweeten, Dean of Student Services West Los Angeles College

Platform wide instant messaging

ConexED employs instant messaging throughout our platform to help you connect with students in a way that is easy and familiar. Students can chat with faculty, chat with other students, or chat with an advisor — all within your university’s platform.

More ways to connect

In video meetings, students can chat with their instructor or advisor before and during a meeting, and advisors can send messages to students waiting in their virtual lobby. In online classrooms, students can post questions and have them answered immediately by the presenter or another moderator, or even chat with other students in the class.

Get a free demo and request more information.

Video Meetings and Virtual Classrooms

ConexED’s browser-based video meetings and classrooms offer interactive and accessibility features so that every student has equal access.

Appointment Scheduling and Event Registration

Convenient online scheduling for all student services and instructional office appointments as well as large event scheduling.

Case Management System

ConexED offers a high-touch platform that is specifically built for targeted outreach, intake and assessment, and developing a student success plan that is easy to navigate and customize.

Student Kiosk and Queuing System

Students can check in for scheduled appointments or record drop-in meetings, keep track of their turn in line, or cancel appointments from their phone.

Calendar, SIS, and LMS API Integrations

ConexED’s multi-dimensional API seamlessly integrates with your school’s Student Information System, Learning Management System, and Calendar systems.

Instant Chat Messaging System

Each chat session can be recorded as an appointment with a reason code, be passed off to another advisor, or be used to send students to the virtual lobby.

Student Analytics and Reporting

ConexED software tracks important institutional data while relieving your IT team of the need to support multiple systems across campus.

Privacy, Compliance, and Accessibility

All communication within ConexED is conducted using secure connections. ConexED complies to all FERPA and HIPAA regulations, and is ADA and WCAG 2.1 conformant.