Accessibility Statement

Our Commitment

ConexED believes that every student deserves equal access to support services, regardless of ability. Our platform is used by millions of students at community colleges and universities across the country, and we are committed to ensuring that all of them can fully participate in scheduling, advising, communications, and every other feature ConexED provides.

Accessibility is not a feature we bolt on after the fact. It is integrated into our design and development process from the earliest stages. Our product, engineering, and QA teams all receive accessibility training, and we include accessibility requirements in our acceptance criteria for every feature we build. We view accessibility as a continuous commitment, not a checkbox to mark complete.

We also recognize that accessibility is a journey. While we strive for comprehensive conformance with established standards, we know there is always room to improve. We actively seek feedback from users with disabilities, screen reader users, and accessibility consultants to identify and address gaps in our platform.

Standards We Follow

ConexED targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. WCAG 2.1 AA is the standard referenced by most accessibility regulations worldwide and is widely regarded as the benchmark for accessible web applications. Our design system, component library, and development practices are all built to meet these guidelines.

We also comply with Section 508 of the Rehabilitation Act, which requires that electronic and information technology developed, procured, maintained, or used by federal agencies be accessible to people with disabilities. Many higher education institutions that receive federal funding are required to meet Section 508 standards, and ConexED is designed to help institutions fulfill these obligations.

Our accessibility practices are further informed by the Authoring Tool Accessibility Guidelines (ATAG) 2.0, which addresses the accessibility of tools that produce web content. Since ConexED allows advisors and administrators to create communications, configure forms, and manage content, we work to ensure these authoring features are accessible and produce accessible output.

Current Status

ConexED maintains a Voluntary Product Accessibility Template (VPAT) based on the ITI VPAT 2.4 Rev format, documenting our conformance with WCAG 2.1 AA, Section 508, and EN 301 549. Our current VPAT is available upon request and is updated at least annually or whenever significant platform changes affect accessibility conformance.

As of our most recent assessment, the core student-facing features of the ConexED platform, including appointment scheduling, messaging, video appointments, and profile management, conform to WCAG 2.1 AA. Administrative features, including configuration, reporting, and user management, substantially conform with a small number of documented exceptions that are actively being addressed.

We conduct formal accessibility audits at least twice per year using a combination of automated testing tools and manual evaluation by accessibility specialists. The results of these audits drive our accessibility improvement roadmap, and we prioritize resolving any conformance gaps in our development sprints.

Key Features

ConexED includes several features specifically designed to support users with disabilities. Our platform is fully keyboard navigable, allowing users who cannot use a mouse to access all features through keyboard shortcuts and tab navigation. Focus indicators are visible and consistent throughout the interface, and we maintain a logical tab order across all pages and modals.

All interactive elements include appropriate ARIA labels and roles, ensuring compatibility with screen readers including JAWS, NVDA, and VoiceOver. Dynamic content updates, such as appointment confirmations, alert notifications, and form validation messages, are announced to assistive technologies using ARIA live regions. We test regularly with screen readers to verify that the experience is functional and coherent, not just technically compliant.

Our video appointment feature includes support for closed captioning and integrates with third-party captioning services. Text content throughout the platform maintains sufficient color contrast ratios, and our interface supports browser-level text scaling up to 200% without loss of content or functionality. All images and icons include meaningful alt text or are marked as decorative when appropriate.

ConexED also supports reduced motion preferences. Users who have enabled the "prefers-reduced-motion" setting in their operating system will see animations and transitions minimized or disabled throughout the platform. This is important for users with vestibular disorders or motion sensitivity.

Testing

Our accessibility testing process combines automated scanning, manual expert evaluation, and user testing with assistive technologies. We use automated tools including axe-core, Lighthouse, and WAVE to catch common accessibility issues during development and in our continuous integration pipeline. These tools run on every pull request and flag regressions before code reaches production.

Automated testing catches approximately 30 to 40 percent of accessibility issues. To address the remaining issues, we conduct manual testing with screen readers (JAWS, NVDA, VoiceOver), keyboard-only navigation, and high-contrast and zoom settings. Our QA team includes staff trained in accessibility testing methodologies, and we engage third-party accessibility consultants for our formal biannual audits.

We also gather feedback from real users with disabilities through our beta testing program and accessibility feedback channel. This user-centered approach helps us identify practical barriers that testing tools and expert reviews might miss. We believe that the best judge of accessibility is the person who needs it.

Known Limitations

While we strive for comprehensive accessibility, there are a small number of areas where we are actively working to improve. Some complex data visualizations in our reporting module may not be fully accessible to screen reader users. We provide alternative data table views for all charts and graphs, and we are working to improve the descriptive text and interactivity of our visualization components.

Certain third-party content embedded in the platform, such as institutional videos or externally hosted documents, may not meet WCAG 2.1 AA standards. We provide guidance to institutions on creating accessible content and offer tools within ConexED to add captions, alt text, and accessible formatting to uploaded materials.

Our PDF export functionality currently produces documents that may not be fully tagged for screen reader navigation. We are working to implement a tagged PDF generation system and expect this improvement to be available later this year. In the meantime, the same data is available in accessible HTML format within the platform.

Feedback

We welcome feedback on the accessibility of the ConexED platform. If you encounter an accessibility barrier, please let us know so we can address it. When reporting an issue, it is helpful to include the page or feature where you encountered the problem, the assistive technology or browser you were using, and a description of what you expected to happen versus what actually happened.

We take accessibility feedback seriously and triage reported issues based on their impact. Critical accessibility barriers that prevent users from completing essential tasks are treated as high-priority bugs and addressed in our next development sprint. We will acknowledge your report within two business days and provide an estimated resolution timeline.

Contact Us

To request our VPAT, report an accessibility issue, or ask questions about ConexED's accessibility practices, please contact us:

ConexED Accessibility Team
Email: accessibility@conexed.com
Address: ConexED, Inc., 2825 E. Cottonwood Pkwy, #500, Cottonwood Heights, 84121

If you need an accommodation to use ConexED or would like to discuss accessibility requirements for a procurement evaluation, please reach out to your ConexED account representative or contact us at the address above. We are happy to schedule a call to walk through our accessibility posture in detail.