With the adoption of the ConexED Appointment and Scheduling System, ACC looked to make strides in efficiencies throughout the six testing and tutoring offices. Through the use of ConexED’s robust Business Intelligence Reporting ACC was able to easily identify multiple areas of possibility.Request a demo
The distribution of student traffic in testing centers was as follows:
Examining the testing reasons, it becomes apparent that specific tests draw more attention:
Tutoring services showed a heavy inclination towards certain subjects:
Re-evaluating testing center usage could improve efficiency: investing in Center 1 and optimizing less frequented centers.
Targeted support in TSI testing and Math tutoring is needed, suggesting enhanced tutor training, more resources, and extended hours.
Diverse academic needs are evident with 21% usage of varied services; strengthening these areas ensures comprehensive support.
Enhancing accessibility services and outreach, given their significant role, can further promote inclusivity in testing.
This case study underscores the importance of data-driven decisions in managing tutoring and testing services. By aligning resources with student needs and usage patterns, educational institutions can enhance the effectiveness and efficiency of academic support services.
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