Introduction

In today's data-driven world, educational institutions must leverage robust analytics tools to optimize their resources and enhance student support services. At ACC's Tutoring Center, the implementation of ConexED's Appointment and Scheduling System, coupled with its Business Intelligence Reporting capabilities, provided transformative insights that guided strategic decision-making. This case study highlights the remarkable results achieved, the challenges faced, and the innovative solutions implemented to improve efficiency and support at ACC's tutoring and testing offices.

Results

1. Optimized Testing Center Utilization:
   • Investments: Office 1, accommodating over 60% of all students, is targeted for investment.
   • Efficiency: Optimizing underutilized centers for better resource allocation.
2. Enhanced Support for Key Areas:
   • TSI Testing: With TSI tests accounting for nearly 60% of all testing reasons, specialized support and resources are allocated to this critical area.
   • Math Tutoring: Math emerges as the most in-demand tutoring service, prompting increased tutor training, resources, and extended hours for math support.
3. Diverse Academic Support:
   • Comprehensive Services: With 21% of students using a variety of services, strengthening these areas ensures robust support for diverse academic needs.
   • Inclusivity: Improving accessibility services and outreach further promotes inclusivity in testing.

Challenges

• High Traffic at One Location: The majority of students were concentrated at Office 1, creating potential bottlenecks and underutilization of other centers.
• Dominance of Specific Tests: The TSI test represented a significant portion of testing, indicating a need for focused support in this area.
• Demand for Math Tutoring: Math tutoring services were in high demand, suggesting either the subject's difficulty or the perceived value of the support offered.

Solution

To address these challenges, ACC leveraged ConexED's Appointment and Scheduling System and its robust Business Intelligence Reporting. This approach provided critical insights into student traffic distribution, predominant testing reasons, and the demand for tutoring services. Key actions included:

1. Data Analysis for Resource Allocation:
   • Testing Centers: By analyzing student traffic, ACC identified Office 1 as a critical area for investment while optimizing the use of other centers to improve overall efficiency.
   • TSI and Math Focus: Data highlighted the need for targeted support in TSI testing and math tutoring, prompting strategic investments in tutor training and resource allocation.
2. Strengthening Diverse Services:
   • Recognizing the diverse academic needs, ACC reinforced various services to ensure comprehensive support across different subjects and requirements.
   • Enhancing accessibility services and outreach was also prioritized to ensure inclusivity and promote wider usage of testing services.

By aligning resources with student needs and usage patterns, educational institutions like ACC can significantly enhance the effectiveness and efficiency of their academic support services.