Higher Education Case Studies
Learn about the challenges faced by colleges and universities, and their solutions for virtual learning and support.
West Los Angeles College
Supporting Students Online
Approximately 44% of students at West enroll in online courses during fall and spring terms. During the intersessions, that number increases to 66%. With most of their students learning virtually, West needed more ways to support students online.LEARN MORE
Increasing Participation in Online Courses
The two biggest problems for online instructors are high attrition and low participation. In face-to-face courses, instructors can talk with students after class about issues or barriers. But in an online environment, they need a way to make a human connection.LEARN MORE
Hear from advisors, instructors, and thought leaders about topics in higher ed and educational technology.
Ramping up Virtual Student Services: How ELAC Went Remote in One Week
Dean of Student Services at East Los Angeles College
At the start of 2019–2020, East Los Angeles College started a gradual rollout of online student services. But COVID-19 dramatically changed their timeline. Learn how the college transitioned to a fully-remote system for student services in only one week.
Bridging the Belonging Gap: Connecting Students With Campus Services
Digital Learning Officer & Associate Dean of Undergraduate Studies at the University of Utah
To develop an integrated approach to engaging and serving students, the University of Utah formed a cross-institutional, multidimensional team. Learn how the university increased students’ sense of belonging by increasing access to support.
Get insights about the needs and expectations of digital-age students, and learn why virtual services are a prerequisite for virtual learning.
Virtual Student Services Playbook for 2020–2021
How to deliver high-quality campus support services at any distance
Coronavirus is a global crisis for higher ed. In this ebook, we explain why virtual student services are critical, not just for campus preparedness in 2020, but to help students succeed in the best of times.